Turning Point

I do not recommend that anybody go here for treatment. As a former employee I saw a lot of the things in the background. There are some staff who are truly caring and loving and just want the best for the patients and then there are other staff who will berate them behind closed doors or even sometimes to their faces. As a counselor we were forced to push the clients through treatment in order to make room for new ones. The workload is extremely unbearable and the expectations that are put on the staff is ridiculous. Staff was told no overtime is allowed and if you had overtime reprimands would be handed out, however we were also informed that we had to have all of our work done by 5 everyday and that was not always the case as in most Human Services positions . The expectations and requirements that the supervisors had on staff made it very difficult to get everything done and to be an effective counselor due to the fear of being reprimanded at the end of the day . Every staff had a file and if you did something that they felt was against their expectation or against their rule they would load your file and then fire you on the spot. Very little was there any time for verbal warnings or teaching moments. Inconsistencies were quite normal in that not all clients were treated the same and there were favoritisms going on between staff and clients including supervisors and clients. New counselors are coming in and are thrown into their position even though they're supposed to be trained but the supervisors are so overwhelmed that they can't train anybody because they don't have the time. They are carrying full case loads on top of all of the supervisor requirements. This causes a lot of turmoil with their caseload of patients because the time is lacking and that's what ends up suffering. Upper management is ridiculous. They have their own cliques going on and have been heard talking bad about other employees. Those down in the house, upper management and HR, avoid staff and clients and issues that arise. As an employee you are not allowed to go down to the house oh, you have to send an email which very rarely gets a response. Everything that has been mentioned up into this point it's just a percentage what's wrong with Turning Point.VBH and CCBHO need to go back in and speak to the employees that upper management kept from them intentionally because they knew that these employees would tell them what was really going on. There are some success stories coming out of Turning Point and I praise those people who do that and are able to fight their addiction and remain sober. Best wishes to everyone who is there and to everyone who has come through turning point and I hope you are doing well and continue to do so.

One of the worst experiences of my life. More like jail than rehab. The staff berated you, the facility was filthy, and the clientele were mostly thugs from P'burgh that had no interest in recovery and recounted war stories, as if they had never had a life outside drugs. If you are a normal human being and find yourself in need or D & A treatment this is not the place for you. If you are a person used to being in the system then you wont notice anyway.

Strengths:Zeroooo. Weakness:Everything. ....

Its a joke. You go there for an addiction to one thing. If you call in and leave a message... Your loved one will never get it. Even if its an emergency. Most workers are ex addicts. ADVICE. Go to a different rehab.

Terrible choice for a loved one, very unorganized, dirty, and don't follow their own rules or keep them universal with all patients causing tension.....aware or recent patients pushed through that relapsed and even overdosed to their final resting place.....better care will save more lives

This place is a joke they accept the Highmark insurance but after three visits there they wanted the full deductible amount up front or would not offer treatment. Advised that like any other place they submit a claim and then what the approved amount is based on their agreement with the insurance that will be paid to them but they refused to submit a claim first and would not return phone calls to fix the issue. A waste of a week for such a time sensitive issue. Don't go here if your not on welfare and not willing to pay them more then their services are worth!!! Counseler just keep saying he doesn't handle the payment and never got call backs from billing.

Place saved my life thanks

The detox center is very dirty. There are flies all over the food. The rooms are furnished with load dirty window until air conditioners. The detox holds both men and women and can be very very crowded when you don\'t feel well and you don\'t want to stand in line for meds. The women\'s Freedom house is ridiculously crowded with over 35 women. The women have cliques and the staff are apart of it. Go to Gateway, Cove Forge, anywhere but here. Beware of a one female counselor in particular- She\'s unprofessional and actually yells (or more like squeaks) at patients.

The Addiction Campuses such as the Treehouse in Scurry, TX usually are very good resources that choose a fun and relieving way to help addicts. I feel as if my loved one isn\'t getting the care that fits him. No disrespect to the company but the atmosphere was very tense and staff was passive aggressive towards clients and even some of the visitors. The meals seemed sort of thrown together and made the entire lobby reek.

If you go voluntarily and would love to try to find how to get in touch with your loved ones after they take you to somewhere you have no clue where you are without a cellphone this is the place for you!

Tried to get some kind of help, hoping for the best while I was a patient there. Buildings and grounds were pretty nice for a small facility. Staff members were fairly helpful.. I was there for help, myself and did not want to hear the employees complaining about their own marital situations or problems. I wonder who they WON\'T hire!

It gave my sister a break from her addict son. High rate of relapse They don't help pts w follow up care after discharge. Find an alternate approach.

Affordable To quick to push you threw They were fair and the counsleres helped greatly

Excellent staff, AA meetings regularly, Comfortable accomodations I can't think of any. I have been to other facilities and I think this one is one of the best. The counselors had an 'open door' policy, well-balanced groups, plenty of AA meetings, excellent meals

Saves lives they seem to just not care

Clean, good.ratio patient to employees and.food.was.very good They didnt have good.proceedure for when a patient needed emergency services two days in row girls brought opiates back into facility w them Other than the two days og drugs that entered facility due to.emergency medical visits because they werent searched.when returned, there was no other issues i.encountered and been clean.for.the last 5 years

The meals and the accommodations were nice but the treatment wasn't great.

I wish I was ready to stay sober during my time at Turning Point, but unfortunately things don\'t always work out the way I\'d like. I was hit with an existing illness while 5 hours away from home at rehab, the only \"doctor\" on site is a psychologist who sees the detox patients daily and if you don\'t catch him within that 30 minute window then good luck! The staff reacts to all health emergencies as if you are \"lying because you are an addict\", when in fact I ended up being admitted into UPMC Northwest by the time I finally kicked, screamed, and fought to see a real doctor and found out my condition was life threatening and VERY real. If you are looking for a rehab, maybe look elsewhere if you really want a professional staff and doctors. Strangely enough as fate would have it, a few months after I got home from going through all of this I did end up sober again but just not with Turning Point\'s help. Also, NOBODY attends Turning Point because they want to...I remember that everyone there was court ordered to attend rehab in consideration of jail time and I was only one of three people up there for the right reasons and this always bothered me about how everyone was still living the life and didn\'t want to change while I was trying to change everything. I\'d been to Turning Point twice, so I think I know a thing or two about it...but after they almost killed me the last time NEVER AGAIN!

For the most part staff had been through addiction in some way themselves in a personal level. I believe that knowledge is much more valuable than book knowledge. However, there was a lack of outside meeting. This would be the FIRST place I would want my child to go.

You can't put a price on life! I relapsed 5 years later but I used the tools I learned to sober up again.

Turning Point is a 12 step based facility which utilizes individual and group counseling to meet the needs of it's clients. Clients are able to attend 12 step meetings outside the facility under supervision and foster the skills to succeed. If someone is looking for a luxury facility to be babied this is not the place for you. However it is comfortable, clean, in a peaceful setting and gives you the skills to succeed. It doesn't pamper you, take your money, and promise you a cure. It is about real people in recovery helping others to get well and change their lives.

The facility and staff are not up to the workload. The photos online are a total misrepresentation. Just an overall bad experience. I'm sure the operators of the facility would say it was my own fault. ha ha

Provides Inpatient treatment/ outpatient treatment and private detox treatment. They have wonderful long term care but poorly treat the staff.

Poor detox and medical treatment

Would recommend sending family members here.

Still sober. Great place, good counselors.

Just an overall bad experience. I'm sure the operators of the facility would say it was my own fault. Poorly run. The facility and staff are not up to the workload.

Very much a atmosphere of becoming a family with staff and other patients.

A rehab facility is only as good as the patient makes it. They have to want to be clean and sober. I would have liked to have had more support and counseling from the staff on dealing with an addict and how to leave an addict without feeling guilty.