I hand picked this facility wanting to get help for my addiction for my family, not because I was influenced by court or for any other reason. And because I wanted to find a better way to live. After careful consideration of the facilities policies on phone calls, visitations, and other positive things I gave them my money. After the facility failed to keep their word I wrote a cordial complaint. I finally got to call my son after 8 days in the facility. Before entering we were guaranteed weekly visits with our children. As well as phone call hours every night from 7-9. On my 9th day I looked so forward to contacting my son. Only for other patients to tell me I had to get on a "phone call list" which was put out very early every morning. This was NOT MADE CLEAR ever. After writing my complaint, the facility coordinator called me into her office. She personally attacked me when I complained in SEVERAL ways. After not being able to contact my son I woke up at 6:30 to get on this phone list on day 10. I was told it would be put out around 8 am before breakfast. Not only was the list out before 7 am-not 8, it also was completely full. There were only 10 spots per night to begin with. I was immediately called into the office, where she picked up not the company phone, but her personal cell phone to call my husband and told him I was being discharged. After sounding my letter off to my roommates who strongly felt the same way, they offered to sign it. I immediately made it abundantly clear that I did not ask anyone to sign anything. They willingly and eagerly volunteered, as many feel the rules are unclear and inconsistent. She told my husband I wrote a "petition" and was being toxic to their environment. They would not tell me beyond 1 supervised visit when I could see my child. All of my complaints to the employees dissipated into thin air and I fought for every right I was promised after I put my life and money in their hands. When I told her I would not leave quietly as I'd done nothing wrong to be kicked out, she threatened to have me escorted out with the help of Tarrant County. Others who wrote bad reviews were COMPLETELY ACCURATE. I also was told that I manipulated situations to get my way. I only asked for what I was promised. If you read these complaints everything being vocalized is consistent with other complaints. All I asked for was what I was promised before I paid the establishment. I Only hope the owner knows that his coordinator of the facility is unprofessional and confrontational. I know there is nothing I could have done different. I packed my things and asked for a copy of the complaint that got me kicked out, only to be denied my right to this. She has wrongfully discharged people I'm reading, who have since died from their addictions. I can't express the grief or pain experienced while there. I completed detox and was there 10 days before discharge. I was supposed to be there and paid for 30. Please, do your research before checking into this establishment. When I vocalized other patients had their grandchildren under 12 visited another patient, she threatened to fire the facilitator of this. I may experience a painful custody battle and divorce as a result of my wrongful discharge. In order to write my review I had to give the establishment 1 star, otherwise I would rate it a 0. I was promised a call back to let me know whether or not I would receive a copy of my own written complaint, I am still waiting. It makes complete sense why she would not give this to me. I did nothing to get kicked out of Riverwalk Ranch but will not let this affect my sobriety. Please do not send your loved ones to this disorganized and unfair establishment.
Accommodations & Amenities
Insurance
Medicare
Private/Secluded 
Wilderness 
Residential Neighborhood