DO NOT! I repeat, DO NOT attend this facility. The time that I spent there was a complete waste and had I read further reviews before making my choice, I would have steered clear of Mountain Manor as a whole when it comes to treatment. The facility is terrible and deprecated, the staff (excluding the secretaries who were lovely and friendly the whole time) are incompetent. The program itself should be removed and Mountain Manor should be refused to allow to continue with their horrible idea of outpatient treatment.
Explanation of rating:
I was admitted to this facility after receiving a DUI for marijuana. As I refused to take any roadside testing as I wished to speak to a lawyer first, I was charged with failure to comply and test refusal so was sent to this facility for alcohol treatment as well.
During my initial interview, I made the admissions counselor aware of my situation. I explained that I was having mental issues and provided paperwork showing that I was suffering from depression and extreme anxiety. I informed him that I was seeing a specialist and that medication was being prescribed to me and until the correct dosage could be administered, I was utilizing marijuana to cope. He was very understanding and agreed that as long as my levels diminished during my tests, I could continue within the program.
Afterwards I was referred to a younger counselor and informed that he would be my main treatment counselor for personal sessions while at Mountain Manor. I provided him with the same information described above and he informed me that this was all well seeing as I would be in treatment for 26 weeks. This would give me plenty of time to correct my medication and complete the program.
After a few months and multiple drug tests where THC was present, I was still told multiple times that it was ok with the counselors as my levels were lower each subsequent testing. Fast forward a month and my counselor was switched to the head counselor. I was then informed that my initial counselor was incorrect in the time allotted for my program and that it was supposed to be 26 sessions, not weeks. She performed a calculation on the amount of time that I had left within the program and it was determined that I would only be there for another two weeks as I had completed 22 of my 26 sessions (2 sessions per week, back to back, one being group and the other being “personal” which I will explain further below).
I completed my two sessions that week and was on my final sessions when the head counselor brought me into her office. She then pulled out my urinalysis from a month prior and stated that I tested positive for THC and she was removing me from the program immediately. When I asked why, she stated that because I failed to be clean 3 months prior to dismissal, I could not complete the program. I then reiterated the fact that she was aware of, that I was informed I would be here longer and my counselor, as well as her, had been fine with my positive tests in the last few months. I furthered by adding that if her statement was correct with regards to the three-month policy, then I should have been removed after my second urinalysis which was roughly 1.5 months into the program.
She then stated that there is also a policy stating that I would have needed to be past the drug screening within 1 month of being enrolled at this facility. I calmly asked her where this policy was located in which failed to produce any documentation. I again stated that if this was the case I should have been removed after my first urinalysis, but as was shown, I was allowed to continue as my counselors were aware of my situation and approved it “as long as my THC levels continued to diminish through my treatment”.
She then became irate and started screaming at me completely abandoning all professionalism. I calmly asked her if I we were finished here and if I was allowed to leave in which she started screaming again and following me down the stairs continually yelling at me that I could never return.
Progressing further a couple months and it seems that she has been removed from this facility. I was unable to attain a reason why from the new head counselor, but my assumption could only lead me to believe it was due to clear unprofessionalism. When inquiring about returning to complete my treatment as my medication has been adjusted correctly. He informed me that I would not be able to return and if I would like, I could attend another Mountain Manor facility but would have to complete the entire twenty-six session program again.
I was provided with my discharge paperwork and it was evidently clear that she manipulated all of the events to cast blame in my direction for her incompetence.The new head counselor stated that my account of the events was pretty accurate and articulated well as I gave great detail with regards to the events and actions that took place. He even confirmed that my description of the events seemed to match up with the discharge paperwork excluding the negative portions (as they were not true). When I inquired as to why I was dismissed from the facility, especially considering how according to their policies that I was never shown, he could not provide a clear answer only stating counselors have discretion as to who and when they can discharge.
With Regard to the Sessions:
All I can say is that this facility is a joke and their treatment is not in any way helpful. A majority of the hour-long group sessions was spent with the counselors asking non-related questions to the individuals in the group. We often spent our time talking about current events instead of educational material that might be more helpful. One meeting I recall specifically was around 42 minutes talking about the Grammy’s, a conversation started and fueled by the counselor in charge of the session). The rest of the sessions were Youtube videos that were twenty minutes in length, usually one per session, followed by questions regarding people’s personal lives and what their weekend plans were. Nothing, besides maybe a few powerpoint slides totaling 10 minutes of content was relevant or helpful during the entire time you were present.
An even bigger joke. My session consisted of my counselor and I talking about comic books as he is fan of Daredevil. He would spend the majority of his time on his PC while I sat in his office. When I asked if I could do something more productive, such as study for a DANTES college test (On Alcohol and Drug Abuse, believe it or not.) he firmly told me no multiple times. I asked if I could go to the gym to increase my physical and mental health and I would provide verification of my attendance he quickly again stated “No!”. I would often ask him what are we supposed to be doing in this session in which he would reply “We can do whatever you want, it’s your time.” In which I would bring up the previously mentioned options and he would state, no we can’t do that. It got to the point of him reading chat boards and myself sitting in his office for an hour. Pathetic.
This facility is a joke. The counselors are incompetent and unprofessional. There is no vested interest in them educating you on anything helpful for individuals needing rehabilitation. It is essentially a place where you go for a few hours a week as they try to justify they are treating people when in reality they essentially are just collecting money and make up rules on the spot so that they can increase profit whether the actions are due or not. The staff lacks integrity, knowledge, and any urge to be helpful.
I was allowed to continue my treatment until the last possible moment for them to collect as much money as they could then immediately dismissed over what was a clear error on Mountain Manor’s behalf. AVOID THIS AND ANY OTHER MOUNTAIN MANOR FACILITY AT ALL COSTS. There are much better places with much better counselors and hopefully this review will steer individuals clear therefore reducing their profit and possibly causing this location to shut down.
Again, none of the above pertains to the front office staff that was quite enjoyable, friendly and helpful the entire time. As I stated, the original head counselor has since been removed but I am aware that other staff that are still present there and from my interaction with the new head counselor it’s apparent it was just a rotation in their practices.