Laurel Ridge Treatment Center

Texas (TX) > Rehab Centers in San Antonio, TX
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3.9
(22 Reviews)
Very Good
Treatment Effectiveness
Accommodations & Amenities
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17720 Corporate Woods Drive
San Antonio, Texas 78259

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User Reviews

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Anonymous
2.7
weak....inattentive staff...lazy
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Anonymous
No Rating
The nursing staff was completely unprofessional. ...While I waited for the phones to be turned back on so that I could call home, the nurse called me to the counter so that I would lose my turn in line and then stated that she forgot what she needed when I got up there. The signs posted read that the first five minutes of outside time were nonsmoking time, but every time they allowed us to go outside, they would let the smokers out at the same time. When I asked when \"fresh air\" time was, the nurse said, \"Well, there are more smokers than nonsmokers, so you\'ll just have to skip it.\" When I asked the psychiatrist when I could leave, he said I had to wait until my full evaluation. I asked when that would be and he showed me a large pile of files stating that \"these people have been here for weeks waiting, so I\'ll get to you when I can.\" The second day I was there, the Billing representative spoke to each of us about our bills and ability to pay. The next group session was filled with people anxious about the impending debt waiting for them upon their release. It forced some to pretend to be better because they didn\'t have the funds to pay. As I left, I ran into a guy they had released an hour prior and he was just sitting outside terrified saying he wasn\'t ready to leave but had to because his time was up. ... When my sister called the front desk asking to bring me some clothes/toiletries, they told her there were no visiting hours that day, so she couldn\'t even bring me something to wear. The nurse ended up pulling something out of the lost and found pile for me to wear. The first two days that I was there, only one of the showers had hot water, so I had everyone coming to my room to shower. The water went from ice cold to scolding hot and nothing in between. When I mentioned it to the staff, they just shrugged and did nothing about it. Food was just laid out for everyone to take as much or as little as they wanted. No one was monitoring patient eating habits. The TVs were off for the majority of the time and they didn\'t have books or activities for us to fill the time with.... I was there for depression, but that wing didn\'t have room, so all of the group sessions I participated in were about drug use. The entire area was kept at very cold temperatures... There was absolutely nothing helpful about my stay there.... My bill was $2900 for a nightmare of a stay in a place staffed by an overworked psychiatrist and angry, disgruntled nurses. My insurance only paid $80 because that was the only part of the bill labeled as Medial/Professional Services. The rest was room and board! What a joke. If you care about your loved ones, take them elsewhere for treatment. This place shouldn\'t even be called a treatment center.
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PR
2.3
This place has completely messed up my husband\'s care through two different detox times now... It is now 3 days later and I am still trying to get a hold of someone who can complete the necessary form so my husband can get his medication. Looks like I may have to make another call to licensing about their lack of care!!
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Robert
3.7
Very Good
Detox ,good information and coping skills presented. Redundancy a bit distressing. Actual psych consults, counceling nearly non-existent.
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Anonymous
3.7
Very Good
Small groups. Intimate setting. Lock down from smoking, fresh air. Courtyard provided, not accessible with out Key and aide. All in all a very.helpful place. Not long enough time for one on one Mental health counciling. Not enough care for preexisting medical conditions.
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Anonymous
4.3
Great
Making it feel like more of a rehabilitation center than medical facility. Somewhat old and run down, not enough visitation and phone time, not considering the patients inability to make sound decisions and forcing them to take new medications and receive old and outdated treatments. Overall an experience I try to forget.
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Anonymous
4.7
Excellent
Very clean, food is excellent. The therapists are mostly very good and the drs are as well. The only weakness is their ability to help with the dietary needs of ppl with special diets i.e. diabetes. They really could use a program or unit designed for people with these needs. Their treatment is outstanding and the success rate of any rehab is dependent on the patients willingness to do the work to keep clean
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Carina
3.7
Very Good
Quiet and integrated, Poor value for money. Some staff were very wonderful!
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Anonymous
5.0
Excellent
counselors, music, art therapy were strengths. interaction and calls need improvement. its clean
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Anonymous
3.3
Good
Outpatient and smoke bresks were good.Grader of including the family
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Anonymous
4.5
Excellent
Staff awarness, Clean and friendly staff
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Anonymous
4.7
Excellent
The staff are attentive, its a bit busy. They are awesome and help veterens
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Anonymous
4.7
Excellent
Group therapy was good but too many patients. Good experience
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Anonymous
5.0
Excellent
Listening was a strength. The where very helpful
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Anonymous
3.3
Good
They needed more exercise and leisure activities, as well as holistic opportunities.
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Anonymous
4.0
Great
They provide a program that is directed toward a person's personal issues and needs. The faculty and the facility as a whole was great.
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Anonymous
3.0
Good
The food was good. The psychiatrists were a weakness of the facility.
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Anonymous
4.0
Great
The counseling was excellent. However, the security was not great. I would use again.
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anonymous
4.0
Great
Would go back if needed.
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anonymous
2.3
Not what I expected, very skimpy on services offered.
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Mark
5.0
Excellent
Laurel Ridge was a good treatment facility-Staff was courteous and helpful. Facility was was nice. Good program. I found the facility and program helpful. The staff was knowledgable and helpful.
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anonymous
3.0
Good
Our daughter received no treatment for her problem - it was geared to a higher level of drug addicts using hard drugs. She was grouped into the same sessions as the rest with little to none therapy of her particular problem, it was basically just going "cold turkey" which she could have done at home. Self treatment would be a better choice. She had a dependency on depression/anxiety drug - the facility was geared towards drug addicts using street drugs. High cost for very little treatment of her problem
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