California (CA) > Rehab Centers in Malibu, CA
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3.9
(4 Reviews)
Very Good
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
22516 Carbon Mesa Rd
Malibu, California 90265

Financial & Insurance Details

  • Insurance
  • Medicare
  • Medicaid
  • Financing

Treatment Center Settings

  • Ultra-Luxury

Facility Highlights

Equine and Nutritional Intelligence therapy

Creative Arts therapy

Aftercare programs

Treatment Center Philosophy

Journey Malibu provides an extensive range of residential addiction treatment services for chemically dependent men and women struggling with substance abuse. Upon arrival, clients receive an initial psychiatric assessment for chemical and co-occurring mental health disorders. Clients are then provided medical detoxification as needed. Services provided include individualized treatment planning, life and career planning, narrative therapy, strategic addiction family therapy, educational and experiential group therapy, nutritional planning, creative art therapies, somatic experiencing, yoga therapy, 12-Step meetings, medication-assisted recovery, and more.

Facility Center Details

  • Residential Treatment
  • Detox Services
  • Behavioral Disorder Treatment
  • Dual Diagnosis
  • Outpatient Services
  • Intensive Outpatient Services
  • Sober Living Home
  • Day School
  • Private Rooms
  • Pet Friendly
  • Exceptionally LGBT Friendly
  • Men Only
  • Women Only

Accreditation/License

  • CARF
  • JCAHO
  • ADP
  • NAATP

Disclaimer

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Meet The Staff

Dr. Gayle Randall
Medical Director

Dr. Gayle Randall is a celebrated physician in the field of internal medicine. She graduated cum laude with her bachelor’s degree from the University of Nebraska and went on to graduate magna cum laude with her medical degree from the University of Nebraska. Since then she has worked tirelessly to improve her knowledge and expertise of the many differing medicinal avenues to treat addiction. She has appeared as a guest on countless radio and television shows speaking on alternative forms of medicine. She has also been published in numerous medical and health publications, most recently in the January 2012 issue of USA Today.

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Cyndee Schiffer
Executive Director

Cyndee Schiffer’s experience is in her personal journey. Cyndee believes that one needs to bring passion to help others see…”it’s not who you are, it’s how you are.” Her background includes being the mother of four grown children and involvement in recovery for several years. Cyndee Schiffer is a certified “Well Being” Sober Coach/Companion, as well as a nutritional, homeopathic and holistic healing counselor. She is also the co-founder of the Los Angeles based “School for Creative Arts”, the founder/producer of “Creative Camp” for children and the owner/chef of “4 Star Catering”.

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User Reviews

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CRC
3.7
Very Good
Journey Malibu was a great rehab in most senses. The facilities and accommodations while there are top notch. The food was amazing, and the staff was pretty good as well…. BUT, it all ends there: Now with that said, the Business aspect of Journey is the most unprofessional and incompetent company I have ever worked with in my life. I was rushing to get admitted, and we paid in full up front, and were going to bill insurance while then and when completed. When leaving, Journey had a 3rd Party Company who was assisting them with their billing and filing the claims. I had a lot of claims submitted, and 2 of the claims were paid out from the start. The rest of the 10+ claims were all denied, and denied due to not providing all necessary medical documents. I followed up with Journey, and they informed me that there was a 3rd Party that handled their billing at the time. I reached out to this 3rd Party Company, and they immediately told me they no longer worked with Journey, and would not give me an answer as to why. They did however, offer to still assist me in the rest of my billing. They found that the reasons for all the denied claims was due to not providing all necessary medical documents. They attempted to get the medical documents form Journey and assist me in the rest of the billing process, even though they no longer worked with Journey, but Journey was not responsive / ignored requests for my medical records from this company, and due to this they were unable to assist me in the billing. Now I finished up at Journey 18 months ago. I have been trying to get my medical records for the last 12 months. I have spoken directly with the owner, multiple times, and he told me the medical records would be mailed out on multiple occasions. Nothing was ever sent out. I have been calling Journey countless times, just requesting the medical records so I can properly bill insurance, and I always get told I will get a call back or they will send them out, and nothing ever gets completed. Now, I can barely get a response from them. If you call their “business line”, it is disconnected. Real professional for a companies business line that is listed on their own site and countless other sites, to not be working. If you call the intake line and can get someone to pick up, they all also appear to be incompetent and nothing gets accomplished. It’s also funny as I keep hearing from them things like “your insurance is just not going to pay. It’s not our fault” and a lot of similar things. Now why is it then the only 2 claims that were submitted correctly were approved right away? The Kicker: I also work in Reimbursement for Healthcare Insurance, so I know know how to deal with billing with insurance companies, its literally what I do for a living, so I know what the situation is. My insurance company literally just needs the medical records for the dates of the claims that have been denied. For the last 12 months, I have just been trying to get my medical records, and bill the insurance myself, a job which Journey was supposed to have taken care of, but they are too incompetent to even do that. They can’t even perform a task as simple as making copies of documents and mailing them to me. Also, the 2 claims that were approved and paid out, insurance mistakenly set the checks to Journey, twice for that matter, for a total of 4checks. The checks were made out to Journey, and Journey wasn’t even competent enough to deposit checks that were mailed to them in their name. They just sat and went undeposited. If a company isn’t competent enough to deposit checks made out to them, I mean should you really trust such a big thing as recovery with them? Also, when I was there, there were 4 brand new staff members. I thought they may have just been growing. After talking with a few of them and looking back on it, and experiencing Journey first hand, I realized that they cannot keep employees, as employees won’t stay long due to the unprofessionalism. . If you are considering going there, just ask to talk with a few employees and ask them for yourself, and see what responses you get. Just look at other reviews to. You will notice a common theme. As I said before, the Therapy Staff at Journey was top notch while I was there, but don't expect any help when it comes to billing or any office business related functions. Or ecpect them to be any sort of professional.
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Anonymous
5.0
Excellent
They have a very comfortable facility, making it easier to relax and feel at ease. The staff is very caring, understanding, and good at open communication regarding all important matters. The price is a little high, but seems worth it. It was very easy to work with the staff, and made me and my family feel more relaxed about everything.
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John
5.0
Excellent
Great place to be
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Accommodations & Amenities
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anonymous
2.0
I don't consider a treatment facility (as they state) that offers massage and yoga and zero meetings can help a client get clean and stay clean!
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