This facility is the worst from beginning to end. From detoxing at Spring Gardens in springhill,FL ( which was amazing) I was transiting to Coalition Recovery. I had spoken to a staff member from there a few times and he assured me of how great I would be treated and my partner as well. Long story short we decided we weren't going to stay an hour after arriving. They had decided that my partner would detox cold turkey off of dilaudids, which detoxing off opioids is very hard, painful, scary, and dangerous. Nonetheless they made it seem they knew more about the withdrawals process then we did and insisted we stayed through the weekend and on Monday 72+ hours later they would start her on opioids detoxing protocol. After them lying to us and holding us against of our own will. It was just a snowball effect after check in we hadn't even left the office yet and we made it clear we didn't want to stay. They came after us, first with the AMA, which I had refused to sign but they informed me it didn't matter if I signed it or not bc it was an acknowledgment and I didn't need to sign it it still applied to me. Then telling us we could go but couldn't take our things not even our own car keys. We parked our car under a tree and backed it into a parking space and without permission they moved our car into direct sunlight and it was suppose to stay there for 30 days plus. They made it impossible to leave which should not be the case since it was volunteer to attend the program. I feel they went for jugular threatening me with AMA, keeping my things and then subjecting my partner to withdrawing cold turkey. We made it one night and then my partner couldn't stand the withdraws. She was told to get some water and go lay down needless to say we made it one day. That was their medical advice while she was throwing everything up, dizzy and thinking she was going to pass out. After a rough morning they agree to let us go and they would drive us to the store give us back of ID's , wallets and my partner received her phone ( mine was left in the office ...and idky). Then they dropped us off at a Walmart and instructed us to come in to office Monday . This place was horrible did I mention they never took us to the store when we arrived so even if we were hungry we didn't have any food, doctor forgot to put in our meds so we didn't have any of our medications and the amazing pool we see in the video is closed off and not allowed to use. We were sold on this place and it turned out to be a nightmare, They are ran by people that have not dealt with addiction in their personal lives and just read about it in books(or so it seems). If you need help or someone you love send them somewhere where they will be assisted with their withdraws and medical needs. Do not send here! I repeat do not send them here! Do your research about the facility that you want to attend. This was not the place for us we want to be cared for instead we felt we were just $$$. Since they gave my partner a scholarship and my insurance covered for me they didn't want to attend to her detox the correct way. They just wanted me there bc they were going to get paid. Interesting, huh?! If I could give a negative star they would get 5.
As the CEO of Coalition Recovery, I take all client feedback seriously. While there is always room for improvement in any business, I can attest to the level of professionalism my staff carried in handling this matter. Let it be known that we will NEVER give an intoxicated person keys to a motor vehicle nor will our Medical Director, who just won the Practitioner of the Year award in Florida, prescribe a substance that would cause medical harm, but will always take a course of action that is the most medically appropriate. The safety of our clients and the citizens of the greater Tampa area are of the utmost concern to us and we will not deviate from protocol due to unfounded demands. I will continue to run Coalition based on the foundations of our moral compass, to treat all clients, with the highest regard of respect and ethical integrity.