Cedar Hills Hospital

Please be warned. Have advocacy in place before leaving vulnerable family members. This is a money making facility where the stabilization unit where the doctor “evaluates” patients with about as much compassion and professionalism as a Jailer. It is impossible to communicate with staff caring for your family member. And when your family member is a young teen who has never been in a psychiatric facility, let alone a locked unit, this is problematic. My daughter sought care herself was completely self motivated and I fear her only goal is to “be allowed home!!! I was initially told there was no plan in place because she “just got here” First of all she had been there for almost a day and then I was told that the doctor would call me back, followed by “when she wants” Who talks on the phone to scared family like this? It continues because when I finally got a call it was a tremendous inconvenience to the doctor, who gave single word answers and was incredibly defended and I hadn’t even been able to discuss my daughter and provide history. It was clear she did not care. I told her my daughter is calling me terrified witnessing scenes on this adult locked unit that she couldn’t have imagined. The doctor got immediately into a mode where she kept repeating these bored phrases “I’m sorry you feel that way” over and over, except I wasn’t expressing a feeling or any sort of statement that a response like that made any sense whatsoever. It’s like she is inconvenienced by her patients and my daughter is completely powerless and more scared than ever. She will never seek care out again and I’m so saddened by what is happening but the doctor is so well versed in being defended that all I can do is tell my kid that it is just an example of life being unfair. It would be extremely wise to check out the doctor and this unit at Cedar Hills Hospital. You will also see there is no contact available for patients or family to reach out to other than the main switchboard. Vulnerable mentality ill people are not a population that can or should have to tolerate or experience this, it is actually the most inappropriate scenario one could imagine. Please research this doctor and facility if you have younger family members needing help. This will take serious treatment just to deal with the experience let alone the problems leading you to seek care.

This place is the worst. We drove 3 hours to get my husband help with alcohol detox. Did all the paperwork needed and I left him to get better. Drove 2.5 hours home and got a call that they would not help him because he forgot his Cpap machine. He asked if he could rent one for his stay. They refused. My 70 year old husband sat outside for another 3 hours until I could get back and pick him up. Mind you, he just had hip surgery 4 months ago and walks on a cane. I felt like he was treated with no respect. DON'T GO THERE!!!

A few days ago, I was discharged from Cedar Hills' inpatient mental health program. Come to find, I was sent home without a new prescription OR my old meds. So we played phone tag with Cedar Hills for a couple days, told them that no prescription was sent home with me or pushed through to the pharmacy, nor did they return my meds that I came in with. They're just flat out doing nothing about it.

My experience at Cedar Hills was not good. I did not feel listened to. There were a few good nurses who I could tell felt bad for me but overall this was a terrible experience. They room men and women in the same hallway and I had an unfortunate encounter with another patient. I would not put my loved one in this facility and advice that you don’t either.

WOW from intake to check out it was a total positive experience. I was blown away with the Doctor, the Therapy staff, and the Nursing staff. EVERYONE was respectful helpful and totally set me up for success! The ONLY credit I give myself is I WAS READY! And one of the real cool things was their sense of humor.

This hospital discharged my wife and didn't tell any of her family members. She was walking on the streets of Portland for two days until the police picked her up and took her to Providence hospital. They don't care

I've had a mixed experience here. I was admitted in the middle of the night after my suicide attempt and I was not told a single thing from the hospital; like where I was going and what was going to happen. These creepy transport dudes walked me up to some creepy side door and I wasn't able to wear my shoes. I was able to make calls and receive messages (eventually) I wanted to get help after I knew where and why I was at cedar hills so I attended the extensive therapy sessions they had for us multiple times a day and participated in yoga and whatever activities they had for us. I was also fed I even saw the staff accommodate peoples diet restrictions. However, I was there for 5 months being prescribed new medication after new medication my dosages were changed every two days. I couldn't keep up with the information and side effects. My brain and body were reacting badly to these heavy last resort sedatives and antipsychotics. My family was worried and also couldn't keep up with what I was taking.. I had an epic psychosis episode ( i was not a danger to anyone) and no one was helping me with reality I was scared for my life and in the height of my manic episode, 3 nurses held me down and gave me an injection. no warning. I always asked when my release date was and they kept changing it and I was told left and right i "might get out next week" or "soon". It really did begin to feel like a mini prison. S. I was in a very fragile state and my family even told the staff how letting a stranger just visit me in the hospital was not ok. Cedar Hills really needs some better training..

I tried multiple times over two days to get ahold of my son there. The staff kept telling me I would have to talk with someone who was not available. I would leave messages with these staff, but I never got a single call back. How can they operate a business like this?

The worst communication out of any facility. Days go by with no one relaying important messages. No return calls. Zero care of the actual patients well being.

My wife was sent here after having a mental health issue, they put their faces in the DSM and don't actually talk with patients. nor show patience, but spend more time trying to justify a diagnosis so they can be paid by insurance, instead of actually looking into the mental issues someone is having. Couple that with their 'wonderful' accounting department, that decides it's a great idea to hang up in the middle of a conversation because they don't want to deal with the frustration you are leveling at them for their complete lack of actually doing anything to help the situation, but sure do want the money for the stay. Since I have very good insurance, I feel they were more worried about milking that for all it was worth and not actually trying to help my wife with the issues at hand. Be very wary about how mental health is approached by this place, and so many others, because Pharma has trained them that pills are the answer, and not actually listening to and talking with the patients.

This place is hell. I would give them a -5 if I could. Untrained and extremely unprofessional staff. The charge nurse had no personal boundaries with patients. I was forced to stay in a room with cleaningchemicals I can’t tolerate, for 5 hours. They tried to bully and intimidate me. Their administration and charge nurse refused to return my family members’ calls. Their techs were ignorant of patient rights, . Their system took advantage of more vulnerable patients. I was not given a toothbrush, soap or a comb until I asked for them. The only alternative clothes they had were paper, so I wore the same clothes every day and washed my underwear each night. I have worked as a professional in this field for many years and am appalled that they are licensed. This was the closest to jail that I have ever experienced, but maybe jail is less sadistic. I still experience PTSD from my stay there. In addition, they kept billing and harassing me, although I repeatedly left messages with their billing office and never returned my calls. They only stopped after I filed a formal complaint. This is an institution that appears to hire the least qualified staff and maximize their profits from government-paid healthcare.

HORIBLE PLACE! STAY AWAY AT ALL COSTS IF SEEKING MENTAL HEALTH TREATMENT!

I dropped my niece off at this facility with a feeling of hope and "assuming" she would be well taken care of. Four days into her stay she suffered seizure from withdrawal. She would up at Providence Hospital where the doctor(s) developed a protocol to slowly decrease her medication. Upon her being admitted to the hospital, Cedar Hills washed their hands of her and discharged her--giving away her bed--and making it her responsibility to pick up her belongings from them. This was hard because her family and friends live almost 200 miles away. Would not recommend this facility to anyone. Do not take anyone you care about there. My niece has spent a week in the hospital and will be transferred to another care facility.

I attended the Cedar Hills military program. It was outstanding! The treatment is evidence-based, kind, insightful, and healing. The staff were excellent all-around! I felt safe, cared for, and respected. As a physician myself, I felt the medical and psychiatric staff physicians were outstanding. The nursing staff was kind, thoughtful, friendly and professional! I thought the food was good. But even as I was getting ready to leave the program, They began a focus group about how to improve the food! It’s not a prison. You can leave whenever you want. But if you’re serious about recovering from mental illness/alcohol or drug addictions, why would you want to leave this outstanding program? I would highly recommend Cedar Hills Hospital inpatient and outpatient program to my most beloved family member. I was lucky to go there!

Cedar Hills Hospital's dedicated in-patient program for Active Duty/National Guard/Reserves/Military Family Members and Veterans is among the best in the county. Its clinical and nursing staff are hand-picked for their passion to serve the Military and Military related patient. The program is a preferred provider for both TriCare and TriWest CHOICE as well as the VA. As a Wounded Warrior myself, and having been directly affiliated with this program first with the US Special Operations Command Wounded Care Program and then as CHH's military liaison, I would have no issue with sending a loved one, friend, or family member to CHH - Military Program.

The worst ten days of my life. I wouldn\'t recommend it to my worst enemy. I came out worse than I went in. IT IS A LOCK DOWN! It took 5 days to even see a doctor and never saw a therapist until I was discharged. Food is horrible and so salty they had to put me on lasics. A horrible experience ...Please consider other options before going or putting a loved one in there!

Spent 47 days here last year. It was HORRIBLE!!!

This place is a mini prison, I brought my husband there he didn\'t get any help they just put him in a room to detox, no comfort what so ever. I wouldn\'t send my enemy there .

After forty-five years of narcotic use to treat chronic severe back I found this mode of treatment no longer effective. Cedar Hills got me detoxed and has continued to help me adjust to a new life paradigm. The staff was wonderful at all levels

Horrible experience. It\'s sad because for the most part the people that work there are good people. If you have a serious medical condition do not go there. The Doctors think they know everything, and because of that and the fact that it\'s a psych hospital, they don\'t listen to the patients. If it comes to them having to call an ambulance for you, good luck, it generally won\'t happen, it makes them look bad, and remember, you\'re locked in...

Be careful with Cedar Hills they were quick to separate me from my loved one and money, now I have questions and the business office won\'t return my calls. Admitting my loved one was an extremely high pressure experience that reminded me of buying a used car! Worse, this choice was forced upon us.

A family member was sent here by a local hospital for the detox program. I do believe that part of the program was effective, but I have no basis for comparison. Sadly, other mental health problems surfaced during the stay and my family member decompensated and the hospital was unable to help or manage her needs. She worsened... At Cedar Hills, there is no psychiatrist on site to meet with patients. Only a Nurse Practitioner. The medication management was confusing and we were never able to meet one on one with the nurse practitioner. The environment was rather drab and often chaotic. The visiting hours are minimal and not convenient. And the place didn\'t seem all that clean. When my person was discharged, they sent her out a back door through what looked like a furniture dump of their trashed furniture. I would not recommend this place if there were alternative treatment sites.

My daughter was admitted to cedar hills today. The people who go to cedar hills need help so they can get better not to be given meds by irresponsible staff.

Friendly staff. Need more addiction education. Smoking allowed fun activities and groups visitation allowed

It was helpful for my husband, but he got very bored. It seems effective

Overall a good program

I had 2 "teachers": one in the morning for 2 sessions; one in the afternoon for 2 sessions. The morning teacher was a true "newbie". Her idea of session was her hand-outs (on topic) which we would all read aloud, taking turns. A complete waste of everyone's time, and I couldn't believe she was being PAID for this.

Caregivers really try to help and understand. Understanding, patient and caring staff.