Benchmark Transitions

California (CA) > Rehab Centers in Redlands, CA
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3.8
(20 Reviews)
Very Good
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
1971 Essex Ct.
Redlands, California 92373

Financial & Insurance Details

  • Insurance
  • Medicare
  • Medicaid
  • Financing

Treatment Center Settings

  • Mountains

Facility Highlights

DHCS Certified and Licensed Treatment Center

Licensed therapeutic clinicians (M.D., Ph.D., LCSW, LMFT, Certified Substance Abuse Counselors)

Residential - 24/7 Awake Staff Supervision & Support

Treatment Center Philosophy

A family business dedicated to transforming young adult lives through courage, conscience, and character. “We won’t give up if you don’t give up.”

Facility Center Details

  • Residential Treatment
  • Detox Services
  • Behavioral Disorder Treatment
  • Dual Diagnosis
  • Outpatient Services
  • Intensive Outpatient Services
  • Sober Living Home
  • Day School
  • Private Rooms
  • Pet Friendly
  • Exceptionally LGBT Friendly
  • Men Only
  • Women Only

Accreditation/License

  • CARF
  • JCAHO
  • ADP
  • NAATP

Disclaimer

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Meet The Staff

Jayne Selby-Longnecker, M.Ed.
Chief Executive Officer/Founder

Benchmark was founded in Southern California on September 9, 1993 by Jaynie Longnecker-Harper, who has long been considered to be a leader in the industry of special education for adolescents and transitional living programs for young adults. As a single parent of four children, Jaynie understood all too well that many young people, and their frustrated families, faced a lack of resources in their struggle for self-reliance. With her education, experience and first-hand understanding of addiction, Jaynie set out to provide a real-world setting where troubled teens and struggling young adults could learn to emerge into independence.

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User Reviews

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DM
3.7
Very Good
My experience at Benchmark Transitions had its ups and downs. Fortunately for myself, i had a case manager that advocated and backed me up to the best of his ability. I had two therapists during my stay who were both very supportive and cognizant of my needs as a client. For myself, these services were the highlight, as i felt that the more individual approach as opposed to the umbrella approach of the rest of the program were much more beneficial for growth. The food at benchmark while at the ed center is focused on balance and for the most part healthy to the best of its ability. The chef is always open to suggestions and does an excellent job teaching culinary skills as well. Overall, Benchmark helped me in some ways.
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SS
2.0
First off I would like to start by saying how much this program did not help me at all; if anything they put me through more troubles and stress then I have ever been in. I have been here for 9 months and since my time of being here it has been nothing but chaotic; I have seen more staff leave than clients. This program is disorganized and things are changing constantly, clients don't know whats wrong from right because nothing stays the same. I came here to get my high school diploma and leave and it took them months after I arrived to begin the process of school. The only good thing about this program is the staff that have stayed around, such as the housing staff on property and my case manager as well as my therapist who fought for me through the times of bullshit that this program has put me through. The people here who have a say on your treatment plan are the main people who have no interaction with you whatsoever so they just go off of what everyone else is saying about you which in the end screws you over. Overall I would not recommend this program to anyone.
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LC
No Rating
The doctors are extremely professional and I benefited from their aid for the last six months. I would recommend coming here to anyone with an addiction. The entire RA staff is helpful.-LC
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M.B.
5.0
Excellent
When I arrived here I was an absolute mess and unstable to say the least. I was convinced I didn’t have a drug problem and I refused to even dare compare or relate to the people in the room. After the overdose I was scared for my life. I was unable to speak clearly enough for anyone to understand but the best blessing that came from it was a fresh start, a clear head, and a real understanding of powerlessness. When I came to it was sickening - I realized how out of control my life had become in a matter of only a weekend.But Benchmark and my treatment team gave me the opportunity and chance I so desperately needed to better myself. The time I spent here was an absolute blessing and an opportunity of a lifetime.
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claire O
5.0
Excellent
We are anxiously awaiting the return of our son. today as he has completed the program at Benchmark after nine long months. It was a leap of faith for us to trust our 18 year old in someone else's care. We were fortunate to have a staff assigned to our son as a case manager. the staff not only fulfilled that role, he exceeded it. He was our son's surrogate father while in the care of Benchmark. There was a certain sense of peace knowing that the staff was there for our son and we grew rather comfortable knowing the staff had it covered. the staff helped us work through many of the ups and downs that come with recovery. He never wavered and was always available and accessible to us and and our son.
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Lynn
2.0
Watch your wallet, folks... We asked what total cost would be and if everything is included in that quote. They assured us it all was. Then they proceeded to bill us for extra items, way over billed. Sneaky and dishonest.
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Official Facility Response
Thank you for your review. We appreciate your feedback and we would be happy to review your concerns, and review any billing questions that you might have, at any time, so please don’t hesitate to contact us. Benchmark is committed to fair, transparent and ethical billing practices.
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FJK
4.0
Great
Benchmark transitions helped us through a very tough period in our life when our child was out of control due to Marijuana use and undiagnosed Bipolar disorder. This is a place about families helping families. The place is born out of a mother's love, desperation and dedication to her children and other children when all else must have seemed like a nightmare to her due to the loss of her husband in terrible circumstances. My first point of contact was with one of the daughters who continue their family legacy and is one of the siblings managing the place. She stayed on the phone with me through one of the darkest days of my life and kept me going until my child relented and agreed to go into rehab. The whole team at Benchmark are loving, dedicated, and beautiful individuals . Thank you. Much thanks to my child's team and many other wonderful people who helped us through five months of trials and tribulations. I am a mom and also a professional in the same field and I would recommend Benchmark to parents who feel there may be no where else to turn. Bench marks is not cheap but they may work with some insurances if you are in network. I am willing to talk other parents who are in the same situation....leave a remark with your contact or contact Benchmark and ask for my contact from Case manager.
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W.W.
5.0
Excellent
They really worked with us to make sure we could get the help we needed. We very much appreciated the extra effort this treatment program made.
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DM
No Rating
Ten years ago, we didn\'t know if we would ever see our son again. Learning disabilities, mental health issues, and isolation that led him to choose druggie friends left him adrift. Terrified, we reluctantly chose to ship him off to a wilderness program only weeks before he turned 18; there, thanks to a great therapist and parent education, he finished. The next step was crucial; after wilderness, he spent close to two years at Benchmark where he faced hard choices and consequences for failing to meet goals. These were real life goals; he worked slinging burgers, he took community college class, he helped others with adoption issues and was always tested for drug use. He survived. By 2009, he transitioned into life again near home but not at home; he had to maintain his own healthy living skills himself. That was the acid test; could he keep it together without the program? He worked and worked and worked and finally emerged into a regular guy who pays taxes. In fact, he married and is very very involved in raising children in his family. He never forgot the lessons at Benchmark and I suspect he never will. The road in rehab is very expensive and challenging for the student and for his or her parents but it is worth every penny we spent. Sell your house, sell your motorcycle, do anything you can to get your child/adult into such a program. This is how we saved our son\'s life.
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GSF
5.0
Excellent
saved my life and gave me hope and the SKILLS needed to succeed.
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RO
5.0
Excellent
Benchmark Transitions was definitely a life changing place for me. When I came to the program, I was committed to creating change in my life that would make my friends, family and most importantly: myself proud. I came to Benchmark Transitions straight from a wilderness program called Aspiro. I was grateful of the fact that I was going to be living indoors and sleep on an actual bed, rather than living in the wilderness. Benchmark taught me a lot about adapting to situations that I have no control over. For example if I had a disagreement with someone or something, I learned the best thing is to let go expectations and just go with the flow. Which has honestly benefitted my life today. Because before I came to Benchmark, I felt I was entitled to have and get everything. When in the real world, nobody owes me anything. Therefore, the program has taught me some real valuable lessons that I use out there in the real world today. Benchmark taught me a lot about healthy living, I lost a lot of weight while I was there. Especially keeping a tidy apartment. Benchmark helped me get a job at Amazon, encouraged me to go back to college, and helped me move into my own apartment today. Which all led me to finding more opportunities here in the Inland Empire. The biggest advice I can give to any body that interested in coming to Benchmark is be willing let go of your own expectations about how the program should be. Be willing to follow staff\'s directions no matter how crazy it might sound. Because sooner or later they will be very willing to work with you and help you with the goals you want to achieve after Benchmark. The staff will go the extra mile for you IF you respect them and work with them not against them. Also just keep a positive attitude here, because in the long run, it will help you so much out in the real world. I am thankful for this place, because I wouldn\'t be all that I am today without Benchmark Transitions.
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AM
4.3
Great
It was v e r y helpful when I first got here, they\'re there when I need them even now, it\'s just my parents that are the issue of not letting me come out of this program because they\'re scared.
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SS
1.7
Very poorly managed.
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Official Facility Response
Thank you for your review. We appreciate your feedback and are happy to review your concerns at any time, so please don’t hesitate to contact us to discuss your concerns.
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TDP
2.7
Everything in this statement is based off my personal opinions of my experience as a previous client of Benchmark Transitions. They seemed to be very disorganized, my parents were very frustrated with this. While I was there I was suspended from the program, for drinking. They handled the situation very badly in my opinion. I took off willingly a few months later, and then they expelled me from the program. After a few weeks home they sent a graduation certificate in the mail. In which I had not completed the program at all. All negatives aside, The food was great, the gym membership was great and I made a few friends that I still speak with today.
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JMS
1.7
As a survivor of this institution I encourage anyone genuinely seeking help for their loved ones to say FAR FAR AWAY! They staff is largely unsupervised - they throw kids with violent issues, substance issues, depression, and self-harm issues together. At the sign of trouble they will turf your loved ones out. They have NO religious or cultural sensitivity.
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Jessica
5.0
Excellent
Benchmark helped me get through my family struggles and addiction issues. After they saved my life they gave me a job and included me into their family. I suggest benchmark to and for anyone who needs quality treatment.
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VNA
5.0
Excellent
I\'ve seen some amazing things occur with the clients that have come through the program at Benchmark. I\'ve seen wonderful turn-around with clients that will not even speak to staff and hold their head down always, to walking with their head held high, showing confidence, smiling, interacting and being talkative with staff and coming alive right before my eyes! The transformation is so great to see - it\'s truly a blessing to see the effects the program has on the clients!!!
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BL
4.7
Excellent
I have provided services and support to Benchmark Transitions for the past three years, and have a very high regard for their leadership. I\'ve witnessed a level of compassion and caring within Benchmark that is rare, which I believe sets them apart from many other treatment centers. I don\'t have a child in need of treatment, but if I did I know it would be hard to take that leap of faith that a program is going to genuinely care about their welfare as much as me. If you are in the position of choosing a treatment center for a young adult, you should absolutely check out Benchmark.
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DL
4.0
Great
My 25 year old son checked in this past Thursday 2/25. My first impression is extremely positive. I was introduced to everyone who will be involved in my son\'s treatment. I was given a tour of the facility and his schedule of treatment was discussed. The next day I received a phone call from my son and one of his mentors. I also received an email with information pertaining to the Family Bridge, a portal where parents and family members can write to their loved one at Benchmark. I see photos of my son enjoying hiking and positive activities with his peer group. It is so important to me that I am \"in the loop\" and know what is happening with my son (even if he is an adult at 25). He had gone to another rehab last year and that experience was very different. Though we had an appointment, we were kept waiting for hours. I was never introduced to the staff, the program was never discussed. I was told that I could not see the rooms. They seemed disorganized and overwhelmed. Benchmark does feel warm, caring and like a family. The 18-25 age group is perfect for us. Aside from addiction recovery, my son is learning vocational, educational and life skills (such as money management, career counseling). I will post again after 6 months. So far, I feel optimistic and relieved.
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J P
2.3
Though the program is very effective for those in recovery, their behavioral health program is lacking. If you wish to be enrolled and have food allergies or other dietary restrictions, be sure to mention them at enrollment. Though the majority of the staff is well trained in handling psychiatric dilemmas, there are staff members who are not as familiar with noticing and properly handling physical problems, for example allergic reactions. In short, though this program was a brilliant idea on paper, the execution was done poorly.
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