I don't even know where to begin with this place. First of all, there was no type of authorization or notification to the insurance before my loved one was admitted into treatment. She is not a 22 year old heroin addict, she is in her 50's and has several debilitating, legitimate chronic health conditions and was denied really any kind of treatment for them besides Gabapentin. She's in no condition to be paired up with girls coming off of meth. She can't just up and at 'em like a young woman can, she takes a while to get up and get moving because she's in a lot of pain.
I was supposed to be their first point of contact, but other contacts seemed to get more phone calls than me when there were issues, and most times no phone calls were even placed unless my loved one was essentially being difficult. Detox is a joke, my loved one received NO tapering - no medications were administered in the first week she was there! You cannot just cut someone who's been on heavy pain meds for 10 years off their pain meds cold turkey!
My loved one had enough of the facility and checked herself out after 16 days, and not one person from the facility called to let me know. Our family showed up that afternoon after nearly an hour of driving only to be told "Sorry, she checked herself out this morning" with no further explanation. I get it, she's medically in charge of herself, but why wouldn't anyone call to let me know, or call any one of her 5 contacts for that matter. Also, I had sent emails about needing medical forms filled out for claims, she never responded to any of the emails except for the initial email I sent her asking for the forms to be filled out. Like I said, communication was terrible here!!
Her withdrawals got so bad that she needed medical attention, and she was denied ER visits because they were "short staffed". Last, this place has these girls up at 6 a.m. until 9:30 p.m. doing physical activities. My 50-something year old loved one who has RA, fiber neuropathy, fibromyalgia, CHF, and a slew of other chronic conditions cannot be up running for 15 hours! Through her withdraws, she had to go to the gym, scrub bathrooms, and who knows what else. A lot of the times, she just needed to sleep through her pain and had a hard time with the physical aspects of things.
This place is really saddening and sickening. From the sounds of it, they make things out to be rainbows and unicorns to get your business. Essentially, if you're looking for a facility that works with elderly people who have legitimate chronic health conditions who have been on narcotic pain meds for an extended amount of time, and your loved one needs help coming off of their mounds of meds and needs help managing pain without tons of pain meds, then look elsewhere. If you're young and looking to kick your addiction and be very physical and can handle stress and really work through medical issues, then this is your place. I get that addiction and recover is rough, I really do, but there were so many things that went wrong basically from day 1. It makes me sad that this is how addicts are treated. Sure, they make poor decisions in life, but they still deserve decent and fair treatment when trying to better their lives and themselves.